If you are dissatisfied with a service received from RCA Regeneration, please use the following procedure.
- Raise the complaint with Robert Csondor, Managing Director. Telephone 01905 887686, mobile 07999 756350, email robertcsondor@rcaregeneration.co.uk, or write to RCA Regeneration Ltd, Unit 6 De Salis Court, Hampton Lovett Industrial Estate, Droitwich Spa, WR9 0QE.
- If the complaint was made verbally, please also submit it in writing to Robert Csondor.
- Within seven days of receiving the written complaint, RCA will write to confirm its understanding of the case and invite any further comments.
- Within 21 days of receiving the written summary, RCA will explain the outcome of its investigation and any action to be taken.
- If agreement cannot be reached, the complaint may be referred to an independent redress provider approved by the RICS Regulatory Board.
Independent redress
Centre for Effective Dispute Resolution (CEDR)
100 St Paul’s Churchyard, London, EC4M 8BU
Telephone: 020 7563 6000
Email: surveyors@cedr.com
The stated time limits are recommendations intended to ensure complaints are handled promptly.
Professional bodies
Royal Institution of Chartered Surveyors
RICS Professional Conduct, PO Box 229, Coventry, CV4 8ZJ
Telephone: 0870 333 1600
Email: conduct@rics.org
Royal Town Planning Institute
RTPI Complaints Investigator, 41 Botolph Lane, London, EC3R 8DL
Telephone: 0370 774 9494
Email: conduct@rtpi.org.uk
Architects Registration Board
70 Gray’s Inn Road, London, WC1X 8NH
Telephone: 020 7580 5861
Email: info@arb.org.uk